1. General provisions / Scope of application 

The company “Heike Hildesheim – Coaching. Training. Speaking.” – hereinafter referred to as ‚Coach‘ – conducts coaching sessions, workshops, seminars and lectures for private and business clients as well as other events in accordance with these General Terms and Conditions (GTC). These terms and conditions are deemed to be accepted by the client (hereinafter referred to as ‚client‘) upon assignment. Deviating terms and conditions set by the client shall not apply. 

2. Offers, fees, terms of payment 

The offers are subject to change without notice. For all offers, the fees published on the website and/or defined in the announcement of the event will be charged. Coaching fees (including coaching by telephone, Skype or Zoom) are due directly after each session. The client receives an invoice and can transfer the amount afterwards. 

Registrations for events are processed in the order in which they are received. The fees for workshops, seminars, lectures and other events are due in each case by the registration deadline for the respective event. The client will receive a confirmation of registration and an invoice to transfer the amount in due time. 

3. Appointment and registration 

Time and place of a coaching session are mutually agreed by coach and client. This can be done by e-mail or by telephone. Time and place of events are determined by the coach and accepted by the client. Registration for events takes place exclusively in writing, by e-mail, via the contact form or via the respective booking form. Agreed dates are binding. The client undertakes to arrive punctually at all agreed appointments. 

4. Cancellation of an event by the client 

The regulations of the respective event shall apply. These can be found on the website under Regulations and Registration Form ( 

5. Cancellation of a coaching appointment or event by the coach 

In case the coach has to cancel or postpone a coaching appointment for urgent reasons, the client will be notified as soon as possible in order to offer a replacement appointment. Further claims, in particular claims for damages, do not exist. 

In case the required number of participants for an event is not reached or an event has to be cancelled for other reasons, the customer will be informed as soon as possible and will be refunded the participant fee already paid. There are no further claims beyond this. 

6. Copyright 

Offers, invitations to tender, coaching and counselling concepts, personally produced CDs, MP3 files, e-books, online documents as well as other documents are protected under copyright law. 

All documents, videos, audios, PDFs, e-books, etc. handed over or made accessible to the client are intended exclusively for personal use. The client is not permitted to reproduce the documents or parts thereof and/or make them accessible to third parties. Publication – even in part – is prohibited and may be prosecuted. 

7. Liability 

The coach undertakes to perform all agreed services carefully to the best of her knowledge and belief. There is no guarantee for success in the provision of the service in coaching or in events/training. Liability is excluded. 

By making an appointment or registering for events and further education programmes, the client confirms that he/she is acting on his/her own responsibility and indemnifies the provider/coach from all liability claims. The client acknowledges that he/she is fully responsible for his/her own physical and mental health and is liable for any damage caused. 

8. Confidentiality 

The coach undertakes to maintain confidentiality about all professional, operational and private matters of the client that become known in the course of the activity, even after the termination of the contract. 

Status: April 2023